We offer free shipping to anywhere in the United States, including Alaska and Hawaii.
Return Policy At Vitalize Hair, our goal is to produce the best results possible while ensuring the highest degree of safety at all times. We manufacture our products in the U.S.A. in facilities in full compliance with FDA regulations to guarantee their quality and safety. Vitalize Hair uses the highest-quality ingredients geared toward optimal hair regrowth. We offer refunds within fifteen (15) days of delivery to the recipient with a ticket number, only for unopened container(s) or bottle(s) as inspected and determined by Vitalize Hair. If container(s) or bottle(s) are opened that exist in a system or kit, there will be NO refund for that system or kit. NO EXCEPTIONS. To qualify for a return, please submit a ticket request to customer service. Failure to have the ticket number visible on either inside or outside of the returned package will automatically be denied as part of our policy. Once returned order has been received with a ticket number. Please allow up to (21) business days to process the refund if approved.
Subscription Cancellation & Return Policy
By placing a “Subscription Order,” you agree to our terms and conditions.
To ensure that you have 24/7 access to your subscription account as well as free shipping, handling, and processing for your subscribed purchase(s) with Vitalize Hair, subscriptions are set to auto-renew. You will be charged for your scheduled subscription until you cancel your subscription.
As a subscriber, you are responsible for managing your subscription account. You can cancel your subscription by modifying your account via the subscription email you have received upon purchase. If you require assistance with the cancellation process, please visit our website and click the support tab.
If you want to cancel or edit a subscription order, you must do so at least three (3) business days before the scheduled charge date to ensure the cancellation or modification of your order. Failure to do so will result in the product(s) being charged and shipped, as scheduled by default.
If you want to cancel your subscription before your 2nd installment is due you will need to file a ticket with customer service. At which point, you will be charged a shipping, handling, and processing fee as the original order will have then become a one-time purchase.
In the event that you are canceling your subscription and are also returning a subscription order, you will be charged a $25 shipping, handling, and processing fee, as a breach of our subscription policy.
TO BEGIN THE RETURN PROCESS, PLEASE USE OUR SUPPORT PORTAL
Delivery time generally takes 5-8 business days. Delivery time does not include the time it takes to process your order. All orders are processed and shipped within 48 hours of receipt.